Refund & Cancellation Policy

1. Scope

This policy covers subscriptions to the SkillDeck platform bought directly from us. It sits alongside our Terms of Service. Courses and training programmes sold by institutes listed on the SkillDeck marketplace are governed by that institute's own refund terms, not this policy.

2. Free Trial

Paid plans begin with a free trial. No payment is taken during the trial, and you can cancel before it ends without being charged. If you do not choose a plan when the trial ends, your account is paused rather than billed.

3. Cancelling a Subscription

  • You can cancel at any time from your dashboard billing settings, or by writing to us.
  • Cancellation stops the next renewal. Your plan stays active until the end of the billing period you have already paid for.
  • No cancellation fee applies.
  • Your data remains available for 30 days after the period ends, so you can export it.

4. When Refunds Apply

Subscription fees are charged in advance and are generally non-refundable, because the trial exists for evaluating the platform. We do issue refunds in these cases:

  • Duplicate or incorrect charge: refunded in full.
  • Charge after a cancellation: refunded in full.
  • Sustained outage we could not resolve: a pro-rata credit or refund for the affected period.
  • Annual plans: a request within 14 days of the first annual charge is refunded, less any month already used.

5. What Is Not Refundable

  • Periods already served on a monthly plan.
  • Setup, migration, custom development and design work that has been delivered.
  • Marketplace listing and placement spend that has already been served to learners.
  • Third-party costs bought on your behalf, such as domains and payment gateway fees.
  • Accounts suspended for breaching the Terms of Service.

6. Requesting a Refund

Email hello@skilldeck.net from the address on the account, with the invoice number and the reason. We respond within 3 working days. Approved refunds are returned to the original payment method within 7–10 working days; how quickly it appears then depends on your bank or card issuer.

7. Changes to This Policy

We may update this policy. Changes apply to charges made after the updated version is published, and the date at the top of this page tells you when it last changed.

8. Contact

Questions about billing or this policy? Reach us at hello@skilldeck.net or through our contact page.