Get Work Done on Your Platform
Bugs & Requests
One place for both
Priced Up Front
Hours times rate
Approve First
Nothing billed before
One Thread
Everything in context
TCK
Tracked Requests
Hourly
Transparent Pricing
0
Charged Before Approval
Wallet
Paid on approval
How the Service Center Works
Bugs & Requests
One place for both
Priced Up Front
Hours times rate
Approve First
Nothing billed before
One Thread
Everything in context
How the Service Center Works
Bug Reports & Service Requests
Raise either kind from one place — a fault to fix, or a piece of work you want built.
Sequential Ticket Numbers
Every request gets its own counter-backed number, so nothing is ambiguous in a conversation.
Priority Levels
Low, medium, high and urgent, set when the request is raised and visible on the queue.
Status Lifecycle
Open, waiting for approval, in progress, resolved and closed — a real state machine, not a label.
Threaded Conversation
A full message thread on each ticket, with system, agent and your own messages distinguished.
Tell Us What You Need Built
Tell us what you need
Share your requirements and we map them onto the platform.
See it configured
We set it up against your own data and branding.
Go live
Launch to your team and your customers.
Grow with it
Add the other SkillDeck modules as you need them.
Performance
How the Service Center Works
From the first message to the finished work
Tell Us What You Need Built
Describe the work and get it back priced task by task
Flexible Pricing for Every Business
Skilldeck is made affordable for everyone. No matter the size or stage of your business, Skilldeck fits.
Starter
Best for individuals & early-stage teams getting started Everything you need to launch and validate your use case. Ideal for small teams or first-time users who want core features with essential support.
- Core features
- Limited users/projects
- Basic integrations
- Email support
Growth
Best for growing teams ready to scale Designed for businesses that need more power, flexibility, and automation as usage increases.
- Advanced features
- Higher usage limits
- Popular integrations
- Priority support
- Free SEO For CoursesFree
Business
Best for established businesses & high-volume usage Built for teams that need performance, control, and advanced collaboration across departments.
- Full feature access
- High usage & user limits
- Advanced security & permissions
- Dedicated account support
- Free SEO For CoursesFree
- Free Google Ads Up to 1 Lakh Budget₹1L Budget
Built Around How You Actually Work
TCK
Tracked Requests
Hourly
Transparent Pricing
Attachments
Upload screenshots and files straight to storage through presigned URLs, on the ticket or any reply.
Service Catalogue
A published catalogue of tasks organised into categories and departments, each with its own rate.
Task Search
Type what you need and matching catalogue tasks are suggested as you go.
Featured Tasks
Commonly requested work surfaced up front, so you can pick it without searching.
Why Teams Choose SkillDeck
How We Partner
Custom Requirements
Describe up to fifteen items the catalogue does not cover, each with its own title and category.
Quoted Proposals
Work comes back priced task by task — estimated hours times the hourly rate — with a total you can see.
Approve Before Anything Is Charged
Nothing is billed until you approve the quote. Until then the ticket sits at waiting for approval.
Wallet Payment
Approving debits your SkillDeck wallet and records the transaction id against the ticket.
TCK
Tracked Requests
Hourly
Transparent Pricing
0
Charged Before Approval
Wallet
Paid on approval
What It Changes
Where We Excel
Automatic FX Conversion
Quotes are priced in USD and converted to your wallet currency at the live rate when you approve.
Balance Check Before Debit
If the wallet is short the approval is refused up front, telling you exactly what is required and what you have.
Payment Status Tracking
Unpaid, paid or not applicable on every ticket, with the transaction reference kept alongside.
Email at Every Step
Raised, acknowledged, replied to, quoted, paid and closed each trigger their own templated email.
Coming Soon to Support & Service Desk
Get early access as these ship
Start now and pick up each release automatically.
One connected ecosystem
Combine Support & Service Desk with the other SkillDeck modules and keep your data, workflows, and reporting in one place.
One Platform. Zero Chaos.
Everything your training business runs on, in one place.
14+
Connected services
Less
Operational complexity
24/7
Cloud accessibility
One
Platform to run your training business
Services that move your training business
Everything a training business needs to grow — built, run and supported by one team.
- 01Kanban PipelineUTM & Geo CaptureLead Scoring
Customer Relationship Management
Capture every enquiry with its campaign, location and page history attached, work it on a kanban pipeline with notes, follow-ups and scoring, and see the payment it turned into — all on one record.
4.8500+ clients - 02Rich EditorPattern LayoutsScheduled Publishing
Website Builder & CMS
Run every page of your site from one place — courses, services, articles, galleries, projects and patterns — with autosaved drafts, scheduled publishing, per-page SEO and a headless API to serve it all.
4.85K+ clients - 03CSV & ExcelRow ValidationRetryable Jobs
Bulk Upload Tools
Import leads, batches, metadata and redirects from CSV or XLSX — with a template for every importer, row-level validation, retryable background jobs and a transaction behind every run.
4.8500+ clients - 04Four GatewaysCoupons & TaxFraud Signals
E-commerce Module
Sell courses, services and batch seats online through four payment gateways — with coupons, per-country tax, multi-currency pricing, refunds, fraud signals and full campaign attribution on every transaction.
4.810K+ clients - 05Session CalendarClassroom or OnlinePaid Registration
Events & Webinar Management
Schedule sessions, workshops and multi-session batches on a shared calendar with their own timezone, venue and meeting link — assign a trainer, take paid registrations and turn interest into leads.
4.8500K+ clients - 06Career PathsSalary InsightVerified Certificates
Job Portal
Show learners where a course leads — the career path, the certification route and what the skill pays — and back it with verifiable completion certificates and job-assistance flags on every batch.
4.8200K+ clients
Showing 6 of 15 servicesShowing 9 of 15 services
Frequently Asked Questions About Support & Service Desk
Still not sure?
Talk to our team for a straight answer, not a sales pitch.
SkillDeck Support & Service Desk is part of one connected platform for training institutes, coaching centres, corporate learning teams and EdTech businesses. Raise a bug or request a piece of work, pick tasks from a priced catalogue, and see the quote before anything is charged — approved from your wallet and tracked to resolution in one thread.
Teams searching for “support ticket system for training platforms” land here. It covers what training businesses mean by “service desk software for training businesses”. Everything you expect from a helpdesk ticketing tool is included out of the box. Growing training businesses adopt it as their ticket management system. It is built to serve as a service request tracking software for institutes of every size. Operations, sales and delivery teams share one support ticket system.
What you get
- Bug Reports & Service Requests — Raise either kind from one place — a fault to fix, or a piece of work you want built.
- Sequential Ticket Numbers — Every request gets its own counter-backed number, so nothing is ambiguous in a conversation.
- Priority Levels — Low, medium, high and urgent, set when the request is raised and visible on the queue.
For Platform Owners: Ask for work and know the cost first. A priced quote before anything is charged, paid from the wallet you already fund. For Operations Teams: One thread per problem, start to finish. Numbered requests, real statuses, attachments and an email at every step.
Describe the work and get it back priced task by task. Two things: a bug, when something on your platform is not behaving, and a service request, when you want a piece of work done. You pick which one at the start and the form adapts to it.